FAQ

totinit warrants that the purchased product is free from manufacturing defects and will function as intended.

totinit stands behind the quality of our travel packs and RFID wallets with a 1-year Warranty (365 days) — our guarantee is that every totinit item is free of material and manufacturing defects. Our 1-year Warranty is valid on the date of purchase and is subject to applicable laws.

If you discover a material or manufacturing defect, we will replace or repair the item at our discretion, in accordance with local law and our warranty claims process, as it may be updated from time to time. Warranty claims must be accompanied by an acceptable proof of purchase (as determined in totinit’s sole discretion) from an authorized totinit retailer. 

We also cannot be held responsible for loss, damage or cost resulting from the use or loss of our products. Please note that general wear and tear, including but not limited to the breakdown of colors and materials over time, is not considered a material or manufacturing defect and is therefore not covered by our warranties. 

Our warranties are crafted with the same regard for detail that is applied to every item we produce, and is our commitment to your continued enjoyment of totinit products. We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent (including intentional damage to products, duplicate claims, and counterfeit products) or that violate our Terms of Use.

This warranty does not cover: normal wear and tear of the elastic; scratches on the outer-plates; damages caused by accident, abuse, neglect, shock; improper use or storage of the product; unauthorized modifications or repairs. If a product was damaged during flight, transport or by any carrier, you must immediately report such damage directly to the transport operator or carrier, as this damage is not covered by totinit.

 

For all warranty claims, please complete the form in the "Contact Us" section and include this additional information; 

  1. Purchase date and where the totinit product was purchased

  2. The defective item’s description and issue

  3. If the above proof is not clear enough, it may be necessary to return an item for quality inspection.

  4. We reserve all rights, including the right to reject product returns that do not meet the above requirements.