Refund policy

Thank you for shopping at totinit.com. We strive to provide you with high-quality products and excellent customer service. We understand that occasionally, you may need to return or exchange an item. Please read our Returns and Exchanges Policy carefully to ensure a smooth process.

1. Eligibility for Returns and Exchanges
   • Returns and exchanges are available within 30 days from the date of delivery.
   • To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Non-Returnable and Non-Exchangeable Items The following items are not eligible for returns or exchanges:
   • Used or damaged items.
   • Items without their original packaging.
   • Customized or personalized items.
3. Return Fees
   • Return shipping fees are the responsibility of the customer.
   • We recommend using a trackable shipping method to ensure safe and timely delivery of your returned item.
   • In case of an exchange, the customer is responsible for both the return shipping fees and the shipping fees for the new item.
   • Exchanges and defective items will be provided with a return label to cover the return shipping fees.
4. Returns and Exchanges Process
   • To initiate a return or exchange, please follow these steps:
     • Contact our customer support team via our “Contact Us” page within 30 days of your purchase to notify us of your return or exchange request.
     • Provide your order number and a clear reason for the return or exchange.
     • Once your return or exchange request is approved, we will provide you with detailed instructions on how to proceed, including a return label if applicable.
5. Refunds
   • Upon receiving the returned item and verifying its condition, we will process your refund.
   • Refunds will be issued to the original payment method used during the purchase.
   • Please note that it may take a few business days for the refund to be reflected in your account.
6. Exchanges
   • If you wish to exchange your item for a different product or variant, please clearly specify the desired replacement when contacting our customer support team.
   • The availability of the desired item will be confirmed, and further instructions on the exchange process will be provided.
   • Exchanges will be provided with a return label to cover the return shipping fees.
7. Damaged or Defective Items
   • If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery.
   • We may require photo evidence of the damage or defect for our records.
   • We will arrange for a return or exchange, and any associated fees, including the return shipping fees, will be covered by us. A return label will be provided for the return.
8. International Returns and Exchanges
   • International customers are eligible for returns and exchanges following the same guidelines mentioned above.
   • However, please note that return shipping fees, customs duties, and taxes are the responsibility of the customer.
9. Final Sale Items
   • Certain items may be marked as final sale, and they are not eligible for returns or exchanges.
   • The product listing will clearly indicate if an item is classified as a final sale.
10. Contact Us If you have any questions or concerns regarding our Returns and Exchanges Policy, please contact our customer support team via our “Contact Us” page. We are here to assist you.

Please note that our Returns and Exchanges Policy is subject to change without prior notice. It is advisable to review.